If you would like to return your item, simply send it back to us, as long as it is in its original condition and unopened.
Our Returns Policy
Our returns policy lasts for 28 days from the date your item is shipped for you to change your mind and return your item back to us. Any returns after this time frame will not be eligible for a refund or exchange.
How to return your product
To return your product to Skinny Palm Tree:
Please email firstname.lastname@example.org and we will send you a returns form.
Once you have received the returns form, complete it and put it in the package with your undamaged/unused product.
We recommend when sending your item back to us to keep proof of postage and it send it tracked, this is to ensure we will receive your return. Please send it back to 66 Long Lane, 2nd floor, Office 12, Liverpool L9 9AQ Please note we do not cover return postage fees.
Once we have received your item at our warehouse, we will then check it over and if you are eligible, we will arrange a refund or exchange.
To be eligible for a refund the product must be unused and undamaged, so make sure that your item is secure on the way back to us.
We understand how frustrating this must be, if your item is delayed, simply email email@example.com and we investigate this for you right away.
We can only provide a refund when the products returned to us are unopened and undamaged, we can never refund orders on used or opened products. We are also unable to provide refunds on orders where incorrect addresses have been given and if you are dissatisfied with the product.